Practice Policies & Patient Information
Complaints & Comments
General Data Protection Regulation (GDPR)
Call recording
Telephone calls, inbound and outbound, are routinely recorded for the following purposes:
- To make sure that our staff act in compliance our procedures
- To ensure quality control
- Training, monitoring and service improvement
- To prevent crime, misuse and to protect staff
Our practice complies with the Telecommunications Regulations of 2000 and GDPR regulations of 2018.
GP Earnings
The average pay for GPs working in Danes Camp Surgery in the last financial year was £78,769.70 before tax and National Insurance.
This is for 5 full time GPs. 1 part time GP and 1 locum GP who has worked in the practice for more than six months.
Patients Rights and Responsibilities
Our patients have a right to expect that:
- They may express a preference for a practitioner.
- They will be treated with courtesy and consideration by all our staff.
- Their medical condition will be managed according to the highest standards as defined by the profession.
- They will receive appropriate information about their condition and treatment.
- The practice will endeavour to educate patients on health care matters wherever possible.
- Doctors, nurses and staff will be encouraged to pursue appropriate further training.
The practice expects that patients will:
- attend their appointments at the arranged time. If this is not possible they should inform the surgery as soon as possible.
- understand that appointments are for one person only. Additional appointments should be made for each person.
- be aware that home visits are made at the doctor’s discretion and should only be requested for patients who are seriously ill or housebound. It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well equipped surgery or hospital.
- accept that many problems can be solved by advice alone; therefore patients should not always expect a prescription.
- treat the staff and doctors with courtesy and respect. Bear in mind that reception staff have a very difficult job to do, juggling with limited resources and without detailed medical knowledge. They are trying to do their best for you.
Violent or Abusive Patients
The practice supports the NHS zero tolerance campaign towards patients who are violent or aggressive towards staff or other persons present and such actions may result in removal from the practice list. We ask patients to treat GPs and staff courteously, without violence or abuse. The surgery is protected by CCTV cameras.
Zero Tolerance
Patients risk removal from the Practice if they behave in a threatening or violent manner. The Partners at Danes Camp Medical Centre re-affirm their commitment to do everything possible to protect staff, patients and visitors from unacceptable behaviour and will not tolerate any incident that causes hurt, alarm, damage or distress.